Booking Terms & Conditions
- Rates are:
- quoted, invoiced and payable in ZAR
- quoted per suite per night
- based on a maximum of two adults per suite
- accommodation, breakfast, internet access, secretarial services, tourism levy and 14% VAT
- subject to change without prior notice
- We recommend a minimum stay of two nights throughout the year
Children Policy
- This policy applies to all persons from 0 up to and including 11 years old
- Persons from 12 years and older are considered as adults and will therefore require their own room/suite at the applicable rates
- 0 – 11 Year old (sharing suite with adults) are accommodated:
o at R500 per child per night and inclusive of breakfast and 14% VAT
o in a cot and/or sleeper couch, depending on the availability thereof and their ages
o but not permitted in the relaxation retreat, gym and leisure areas
o and may enjoy dinner in the privacy of their own suite
- Children not sharing with adults (occupying their own suite) will be charged at the normal suite rate
- Sleeper couches can accommodate a maximum of two children each, depending on their age
- Cots can accommodate a maximum of one child per cot
- Suites accommodating children sharing with parents contains one sleeper couch per suite
- Child minding facilities are available at an additional cost by prior arrangement
Travel Information
Insurance
- We highly recommend that travel insurance is taken out
Transfers
- Transfers can be arranged with reservations on request at additional costs
- All transfers are handled by accredited car hire and charter companies
- All transfers must be arranged prior to arrival
Payment
- 25% Deposit will be required within 14 days of reservation being made
- Balance will be required 30 days prior to arrival
- Full pre payment will be required at time of booking for reservations made within 30 days of arrival
Cancellations
Peak Season (20 December – 10 January)
- Only written cancellations will be accepted. Ensure to receive an acknowledgment of cancellations from reservations
- 50% of fee if cancellation less than 60 days prior to arrival
- 100% of fee if cancellation less than 30 days prior to arrival
General
- Only written cancellations will be accepted. Ensure to receive an acknowledgment of cancellations from reservations
- 25% of fee if cancellation less than 30 days prior to arrival
- 50% of fee if cancellation less than 15 days prior to arrival
- 100% of fee if cancellation less than 7 days prior to arrival
Group/Conference: Deposit, Payment and Cancellation
- This policy applies to bookings of five (5) or more suites
· A minimum of a 2 night stay applies through out the year
- A 10% non-refundable deposit may be requested at the time of booking in order to secure rooms, depending on the size of the group
- A 50% non-refundable deposit is payable 90 days prior to arrival
- A 100% non-refundable payment 60 days prior to arrival
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